Returns & Refunds

• How do I return a product?

  Step 1: Contact Customer Service Log into "My account" on CMPO and navigate to Order List. If you click into the relevant order you can create an Return including a unique reference number. Email: Send an email to customerservice@llexeter.co.uk with your order number, the item(s) you wish to ret...

• How long does it take to process a return?

  Processing a return at Llexeter typically takes up to 14 days from the time we receive your returned item. Here’s how the process works: Return Processing Timeline: Return Shipment: The time it takes for the returned item to reach us depends on the shipping method you choose. We recommend using...

• What is your return policy?

  Returns Policy At Llexeter, we aim to ensure your complete satisfaction with every purchase. However, if you need to return an item, our returns policy is designed to make the process as simple and straightforward as possible. 30-Day Return Guarantee We offer a 30-day return policy for most it...

• When will I receive my refund?

  Once we have authorized and processed your return we will refund your original payment source. This can vary between providers but typically takes 3-5 working days.